CANCELLATION & REFUND POLICIES

desi cow  a2 milk ghee



You can change or cancel an item or the entire order before 5 pm the previous day. In order to cancel a part or whole of an order please contact us on 9922-MR-MILK and quote your name and changes. Alternately, you may make changes in your order through the mobile app. We'll try to accommodate your request as best as we can.

REFUND

  • Milk Unfit for Consumption :

    Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the soured milk pack from you.

  • Erroneous Delivery :

    A delivery will be considered erroneous at our end if you intimated us in advance. If you receive a delivery despite this, you are eligible for a refund. Refusing delivery without prior information does not qualify for refund.

  • The following are the only admissible ways of prior intimation :

    1. Call our customer care department.
    2. Update necessary information in your account on the Mobile App.

Note : Informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.